Frequently Asked Questions

GENERAL

PROGRAMS

Where is my Program?

Upon completing your purchase, you will receive two emails: a receipt and another containing a download link for the PDF. You'll need to save the PDF to your preferred device (e.g., computer, iPhone). Additionally, the email will include a link to access the videos. After logging in, you can find the videos on the same page where you made the purchase.

How to access the videos?

Your program will include the link for accessing the videos. You can log in using the email and password you created during the purchase process. The videos can be found at the bottom of each program's webpage on my website.

Email us info@colombianmafiafit.com if you need help!

What equipment do I need?

A set of weights and a band. I recommend a max of 8lb for upper body and as heavy as you can go for lower body. If you are a beginner. start with light dumbbells and build yourself up gradually, never compromise form for weight. I use a bench but this can be replaced at home with a chair, sofa, or bed… make it work. for a step up find a sturdy chair or step, or even your stairs.

LIVE CLASSES AND ON-DEMAND

To log into a LIVE Class, Go to colombianmafiafit.com > LIVE CLASS tab, for recording after class, go > ON-DEMAND tab and Log into your account with the info you created.

Shipping - Returns

All sales are final. No exchanges.

If any problems with shipping or product please email jay@colombianmafiafit.com

For Digital Product ( PDF ) Please email maria@colombianmafiafit.com or natalia@colombianmafiafit.com, please have your order on the subject line.

We offer International Shipping

FACEBOOK GROUP

Who can join the Facebook group?

Anyone who has purchased a program from my website www.colombianmafiafit.com. You will need to submit your order number to access the Facebook group.


What is the purpose of the Facebook group?

The Facebook group is a place for the community to communicate. Please stay on topic so the important information you need to succeed doesn't get lost.


What should I post in the Facebook group?

Feel free to share questions, food suggestions, progress pictures, motivational messages, ect, for support!


What are the events on the Facebook group?

Girls are welcome to host their own Zoom Workouts under the events tab. Here you will find classes created by community members.


Some guidelines to follow for the Facebook group?

Please no cheating on food, discussions about cheating, appreciate the honesty but keep conversation productive!

LIVE ZOOM CLASSES / Monthly

How do I start?

Email us after your purchaset to confirm when do you want to start. Then you will received an email with all the zoom information the night before class. If you don’t see the email in your inbox please check your junk or spam folder.

What if I can make it to the LIVE class?

Recording of the class are available and sent after class is done.

What do I need for the class?

Set of dumbbells, bands, sliders and ankle weights. it can also be done with no equipment. Water, a towel, sometimes we use chairs, or bench etc.

I still haven’t gotten the email with the info for the class.

Please email maria@colombianmafiafit.com

Am I gonna get charge every month?

No, you pay every month.